Help Centre

Introduction

Welcome to WorkWeek. This Help Centre walks you through the core concepts of time tracking, scheduling, approvals, and analytics so you can get productive quickly.

Getting Started

1. Create your account and organization.
2. Add team members and define roles.
3. Set up sites/projects and activities.
4. Choose pay periods and approval flows.

Time Tracking

Capture hours with simple, accurate timesheets. Employees log start/stop, breaks, and activities. Supervisors can review and correct entries before approval.

Activities

Activities describe the work your team does. In Settings, open Activities to manage the items your team selects when clocking. Use Activity structure to create one field for a simple list, or combine choices from several fields for more detail. The change from Cost Codes to Activities keeps your existing field names, choices and activity codes.

Choose Add field to create a field, or Edit beside a field to change its order, name, requirement and choices together. Order controls how selected choices combine into an activity code. Required fields come before optional fields; an activity cannot skip an earlier field and still select a later one.

Save checks the complete change before applying it. If existing activity codes or names will change, review and confirm the old and new labels first. Historical reports and new downloads will use the updated labels, while recorded work, hours, costs and site assignments stay the same. Previously generated downloads are not changed. If someone else changes the structure while you are editing, reload it and review your changes again.

Shift Scheduling

Build repeatable schedules, manage coverage by site, and notify employees of changes. Use templates to roll out weekly plans in minutes.

Approvals & Visibility

Define approvers, track pending items, and maintain an audit trail. Gain real-time visibility into submissions and status by team or site.

Costs & Analytics

Monitor labor costs, utilization, and trends. Export reports or connect downstream for payroll and billing.

New CSV and Excel downloads use Activity and Activities in place of Cost Code, Cost Codes and Cost Allocations. Configuration downloads also use Fields (previously Levels) and Selected choices (previously Parts). If you import these files into another spreadsheet or system, update your column mappings to use the new headings. The records and totals are unchanged, and previously generated files keep their original headings.

FAQ’s

Answers to common setup and usage questions. Can’t find what you need? Reach out to support.

Support

Contact our team for help with onboarding, configuration, or troubleshooting. We’re here to help you succeed.